Onehand is a website and an application that you have downloaded onto your mobile phone or handheld device from the Google Play Store. OneHand respects and protects your privacy. This privacy policy contains how we collect, process, secure, retain, and delete the information that you have given to us. This privacy policy is based on the data protection law and applies to all websites and applications operated under HappyHand Lending Services Inc.

It also applies to personal information that OneHand may collect in other ways:

1. through our products and services;
2. when you interact with us by means other than the OneHand website or application, that is, in person, over the phone, or through other means of telecommunications; and
3. from our employees, collectors, third-party investigators, and other business partners (collectively referred to as "Business Partners").

This Privacy Policy constitutes an inseparable part of the OneHand Credit Agreement.

The company will be collecting information such as:

1. Personal Information such as name, birthday, age, gender, nationality, home address, educational attainment, employment information, marital status, Facebook Link, and cellphone number.
2. Contact Information such as email address, phone number, and employer identification, address, and contract number.
3. Other Contact Information: Emergency contact numbers and name (that you will submit)
4. Financial Information such: as credit card/account information, E-cash wallet information, or other banking information
5. Technical Information such as real-time location, device information, IP address, browser type, device identifier, and camera access.
6. Login Information such as account password and data authentication

All of the information and data that you have submitted shall only be used for the sole purposes listed in the preceding article.

It is understood that when you have submitted your information to OneHand, you are expressly consenting to the collection and processing of such information for whichever purpose it may serve under the Agreement.

Cookie declaration

Device information

OneHand may collect technical information about your device, such as device type, browser type, IP address, operating system, and device identifier. OneHand will automatically collect this information from your device and web browser through cookies and similar technologies subject to your consent.

Information about how you interact with us

OneHand may collect technical data about your usage of the OneHand application and how you interact with our digital advertising and promotional activities. OneHand uses cookies and similar technologies to collect this information subject to your consent.

Location information

OneHand may collect location information, including precise real-time location information from your device and inaccurate location information such as your IP address.

OneHand App will not access accurate real-time location information from your device unless you grant permission to do so. OneHand’s access to the location is for the protection of OneHand since our services are only rendered to those who are located in the Philippines. OneHand's location access is limited to grant loan applications and other allied services, if applicable.

Information from Business Partners and other Third Parties

OneHand may collect personal information through our Business Partners. This information may include contact information such as name, company name, job title, address, email address, and phone number for verification and validation purposes.

OneHand may also obtain personal information from other third-party sources, including public and commercially available sources. As mentioned above, we may combine the information we receive from Business Partners and other third-party sources with the information we collect from you or your device.

WHY ONEHAND COLLECT USER PERSONAL DATa

Develop and manage our relationships with you and our Business Partners. This may include:

1. Delivering services or carrying out transactions that you or our Business Partners have requested;
2. Providing information about OneHand products, services, transactions, and advertisements, that may be of interest to you;
3. Providing you and our Business Partners a more consistent experience in interacting with OneHand, including by learning more about you and how you use and interact with OneHand Internet Sites, Apps, products, and services; and
4. Planning, managing, and performing under our contractual relationships with our Business Partners.

Communicate with you

1. Informing you of OneHand products, services, and promotional activities that may be of interest to you;
2. Providing information about relevant OneHand products, services, and transactions, including, for example, pricing, information about product or service improvements;
3. Responding to questions or inquiries that you make, including customer service requests; and
4. Inviting you to participate in, or informing you of the results of, customer satisfaction or market research surveys.

Provide and improve our Internet Sites, Apps, products, and services:

1. Customizing them to your preferences or interests, making them more compatible with your technology, or otherwise making them easier to use;
2. Maintaining the security of and otherwise protecting them; and
3. Developing new OneHand Internet Sites, Apps, products and services.

Address legal issues

1. Complying with our obligations to retain certain business records for minimum retention periods;
2. Establishing, exercising, or defending legal claims;
3. Complying with laws, regulations, court orders, or other legal processes;
4. Detecting, preventing, and responding to fraud, intellectual property infringement, violation of our contracts or agreements, violations of law, or other misuses of OneHand Internet Sites, Apps, products, or services; and
5. Protecting OneHand’s rights or property, or yours or others’ health, safety, welfare, rights, or property.

OneHand may also use your personal information for other purposes consistent with the context in which the information was collected or with your consent. OneHand may anonymize or aggregate any of the information we collect and use it for any purpose, including for research and product development purposes. Such information will not identify you individually.

To the extent required by applicable law, whenever OneHand collects personal information, OneHand will:

• Provide timely and appropriate notice to you about our data practices;
• Collect your personal information only for specified and legitimate purposes;
• The information we collect will be relevant, adequate, and not excessive for the purposes for which it is collected;
• Process your personal information in a manner consistent with the purposes for which it was originally collected or to which you have subsequently consented;
• Take commercially reasonable steps to ensure that your personal information is reliable for its intended use, accurate, complete, and, where necessary, kept up-to-date;
• Do Not use your personal information for direct marketing purposes without allowing you to “opt- out”; and
• Take appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within OneHand.

These third parties are required to use the personal information we share with them, only to perform services on our behalf and to treat your personal information in compliance with all applicable privacy and data protection laws.

In some cases, OneHand may share your personal information with third parties who partner with us to provide products and services to our customers. If so, we will require our Business Partners to use that information in a manner that complies with this policy, any applicable

Specific Privacy Statements, and all applicable privacy and data protection laws.

OneHand may share your personal information with third parties when we have a good faith belief that disclosure is necessary:

1. To comply with a law, regulation, court order, or other legal processes;
2. To detect, prevent, and respond to fraud, intellectual property infringement, violation of our contracts or agreements, violation of law, or other misuses of OneHand Internet Sites, Apps, products or services;
3. To protect OneHand rights or property or yours or others’ health, safety, welfare, rights, or property; or
4. Under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.

OneHand may share your personal information with third parties related to the sale, purchase, merger, reorganization, liquidation, or dissolution of OneHand or OneHand's business units, or under similar circumstances. If such incidents occur, we will take appropriate measures to protect your personal information. OneHand may share your information with your permission or at your request. may share anonymized or aggregated information internally and with third parties for any purpose. Such information will not identify you personally.

The user agrees that OneHand, directly or through its Partners, may collect, retrieve, process, use and store his/her data such as name, age, photographs, fingerprints, other biometric data (e.g., facial recognition and voice recognition), mobile number/s, mobile phone usage data, employment details, income, financial data, financial profile, credit standing, loan payment history, and other information required in the application form to review and process the user’s loan application. The user consents to the collection of his/her data from the user her/himself, or other personal information controllers such as, but not limited to, telecommunications companies, for credit scoring purposes. The user’s personal data such as mobile number, email address, and address, will be shared with a credit scoring service provider for credit investigation, credit scoring, data analytics, and data profiling, which includes the regular updating of the user’s credit score. The personal data secured may also be used for direct marketing of products and services of Partners

UPDATING AND CORRECTING YOUR PERSONAL INFORMATION

We may also access, correct, or update your Personal Information, if necessary, to comply with a law, legal process, or other regulatory requirements. If we wish to no longer hold your information, or if it is out of date or incorrect, you will be provided with the option to delete that information from our databases. We will use all reasonable efforts to provide accurate Personal Information when requested by you and to change it where necessary.

Please note that we may refuse to provide your Personal Information to you on security, legal, or other grounds.

If you have made a request under this Privacy Policy, we will use our reasonable efforts to provide you with a response within a stated time frame. If you believe that the Personal Data is inaccurate or out of date, please direct your request to us at privacy@happyhand.ph

Security safeguards

Your personal information will generally be stored in the OneHand database maintained by our service provider. Many of these databases are stored on servers located in the Philippines. OneHand takes appropriate measures through contracts or other means to provide adequate protection for personal information disclosed to third parties or transferred to another country/region, including transfers within OneHand. OneHand maintains reasonable safeguards to protect the confidentiality, security, and integrity of your personal information. Although we use security measures to help protect your personal information against unauthorized disclosure, misuse, or alteration, just like all computer networks connected to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control.

OneHand shall have no legal or financial responsibility for any data, transactional or credit card information, privacy data, or other personal information merited to be generated as a result of the use of OneHand Service. Under no circumstances, OneHand be liable for damages due to the unauthorized disclosure of any such data, personal information, or other materials.

RETENTION OR DELETION OF ACCOUNTS

The company shall retain your information for the period where your account exists with us in order to serve the purpose as to why such information was collected. All the images, data, and information that were submitted to OneHand will not be copied, modified, or distributed to any party other than the client and the company. All of the images, data, and information that were submitted to OneHand will be deleted once the client has opted to terminate their OneHand account upon the completion of their obligation with OneHand.

1. Retention of personal data shall only for as long as necessary:
1. for the fulfillment of the declared, specified, and legitimate purpose, or when the processing relevant to the purpose has been terminated;
2. for the establishment, exercise, or defense of legal claims; or
3. for legitimate business purposes, which must be consistent with standards followed by the applicable industry or approved by appropriate government agencies.
2. Retention of personal data shall be allowed in cases provided by law.

OneHand shall exercise the company’s right to retain all transaction records associated with and/or between OneHand and the user client.

OneHand will safeguard your personal information through precautions that meet or exceed applicable laws rules and regulations. OneHand provides individuals the ability to control their personal information and authorize the collection, use, and disclosure of that data. So, if OneHand users desire to permanently delete their account with OneHand below is the guide for the proper procedure of deletion.

account deletion guide

By deleting an account, OneHand shall remove the account from OneHand’s records and any data associated with it that isn’t legally required to be maintained. Deleting accounts allows users to take back control of their personal data.

If the user decides to delete his/her account, then, he/she can't regain access once it's deleted.

Deletion Option: thru app or the user may proceed with assistance from a OneHand Customer Service Representative (CSR)

IN-APP DELETION

The user may simply go through the OneHand Menu Bar, and then, in the Profile Settings, the option to delete the account shall be available.

It is important that the request of OneHand must be complied with. In case of trouble deleting your account proceed to be OneHand CSR.

For a successful deletion of your OneHand Account, the user should meet the following conditions:

All necessary documents/or signatures required by OneHand be given or accomplished first.

All accounts that don't have remaining outstanding loan balances are eligible for account deletion.

All other requests are settled as required by OneHand or by other local laws, rules and regulations, and/or other applicable laws.

Data Retention

Your personal data will be stored or retained from our OneHand database only for as long as necessary to fulfill the obligations outlined in the Privacy Policy, as well as for a reasonable period following to ensure the timely provision of our products and completion of our services.

Despite deletion requests, we are required to keep your personal information for at least five (5) years to comply with laws against money laundering and terrorism financing prevention. Additionally, we may keep your personal information as long as necessary to comply with any legal obligations,

1. For as long as necessary to comply with any legal obligation,
2. as permitted by law, and
3. for the establishment of legal defenses. Information that is no longer needed for the purpose(s) for which it was collected shall be deleted or anonymized except as necessary to comply with legal obligations.

OneHand csr

If you have made a request for a deletion of your account under this Privacy Policy, we will use our reasonable efforts to provide you with a response within a stated time frame. If you believe that an inaccurate request has been made, please directly contact us at info@happyhand.ph

OneHand shall always verify that the request has been made by the user him/herself:

OneHand, like any of the user's trusted applications, will not hastily delete your account upon request without proper verification of the user’s identity.

It may take a couple of times or the user should give OneHand reasonable time to verify or make sure that the user has decided finally to delete his/her account with OneHand. In order for OneHand gives the user time to reflect on whether or not to permanently delete their account and can no longer retrieve the history and all transactions coupled from such deletion, erasure, or blocking.

OneHand may decline a request for deletion or OneHand may cancel a request for deletion upon notification of the user:

Rejected Request

Like among other organizations, OneHand is entitled to reject any request for the deletion of an account. OneHand shall decline a request for account deletion if the user has failed to comply with the conditions set by OneHand to protect itself, its organization, and/or business partners from unguarded users. OneHand shall be responsible for providing a reasonable explanation as to the rejection or why OneHand declined such a request.

User Cancellation of Deletion of his/her account

Cancellation of a request for Deletion is possible when the user’s account is still in the timeframe or deletion process. Henceforth, if the user changes his/her mind make sure to contact OneHand CSR for this request.

If the cancellation request for deletion has been made after the account has been deleted, then, the request is automatically denied.

OneHand shall not be held liable for this irreparable consequence on the user’s part.

At all times, OneHand reminds its users that all accounts are handled with care and diligence.

Right of Users

You can contact our Data Privacy Officer at privacy@happyhand.ph to exercise your rights as a data subject. The following are your rights:

Right to be informed

You should be informed of OneHand’s process in collecting, using, sharing, and gathering of your information and your rights as a data subject.

Right to access

A copy of your personal data may be requested and how your data are being processed unless gathering this information may affect the rights and freedoms of others or applicable law requires that we do not adhere to your request.

Right to rectification

A request to correct information that you believe is inaccurate can be made. An update of this request shall be sent to you if proper actions have been executed. Regarding this request, we will require you to submit supporting documents or details to show the authenticity of the said changes.

Right to erasure or blocking

Personal data can be asked to be erased if you think that this information is no longer of use for our company; if you doubt our processors of your data; if these data of yours are being used unlawfully and/or if certain laws require you to do so.

Right to data portability

You as a client should have the right to know the movement, copy, or transfer of your data with proper security features.

Right to damages

As a data subject, if anything has happened to you regarding data privacy you have the right to collect proper compensation regarding the damages that you suffered or if there is any violation of your rights and freedom.

Right to file a complaint

If there is any damage or violation of your rights and freedom regarding data privacy, you have the right to file a complaint to the National Privacy Commission.

PRIVACY POLICY REVISIONS

Concerns and/or complaints regarding Privacy Policy

If you have any questions or concerns regarding our Privacy Policy, you may directly contact our Data Privacy Officer at: privacy@happyhand.ph

Revision of Privacy Policy

Changes to this Privacy Policy will be posted on the OneHand website and app, along with information about any major changes. OneHand reserves the right to update or modify this Policy and any Specific Privacy Statement at any time without prior notice. Any modification will only apply to the personal information we may collect and the personal information we will collect after posting.

ACCEPTANCE & SIGNED

I have read the privacy policy together with the terms and conditions, and credit agreement, and agree to all of the provisions, any future changes to this policy and all future changes to our website’s terms will be effective immediately upon their publication. By clicking the “Create Account, Connect or Register” button on any OneHand app, I understand that this is equivalent to my digital signature which I intend to have the same force and effect as if I had signed my name manually.

I ACKNOWLEDGE THE RECEIPT OF A COPY OF THIS PRIVACY POLICY PRIOR TO THE CONSUMMATION OF THE CREDIT TRANSACTION AND THAT I UNDERSTAND AND FULLY AGREE TO THE TERMS AND CONDITIONS THEREOF.